Privacy Policy

Information we collect and use

If you contact us, request a quotation or become a customer, we may collect information such as your:

• Name, address and contact details.
• Enquiry or message.
• Property details and photographs you provide in connection with proposed work.
• Survey, quotation, installation, invoice and payment records.
• Correspondence relating to aftercare or guarantees.

The website may also collect technical information, including your IP address, device and browser type, pages visited and how you found the website.

We use this information to:

• Respond to enquiries, arrange property visits and prepare quotations.
• Supply and install products, carry out repairs and provide aftercare.
• Manage customer accounts, payments and guarantees.
• Operate, secure and improve the website.
• Maintain appropriate business, tax and accounting records.

We rely on taking steps towards or performing a contract when handling quotations and providing services, and legal obligations when keeping records required by law. Our legitimate interests include managing enquiries, administering our business, protecting our systems and resolving queries or disputes. We rely on consent for Google Analytics and other non-essential cookies.

You are not legally required to provide personal information when making an enquiry, but we may be unable to respond, prepare a quotation or provide a requested service without it.

Cookies and analytics

Cookies are small files stored on your device when you visit a website. They can help the website function, remember your preferences and provide information about how it is used.

This website uses essential cookies needed for its operation.

Non-essential cookies, including those used by Google Analytics, are only used if you choose to allow them. Google Analytics processes information about website visits and provides reports that help us understand how visitors use the website.

You can accept, reject or change your choices through the website’s cookie controls. Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

We also use Google Search Console to understand how our website appears and performs in Google Search, including search impressions and clicks. We do not send your enquiry details to Search Console.

Further information is available in Google’s Privacy Policy.

How information is stored and shared

This website is hosted and operated through the Duda website platform. Information submitted through website forms may be processed and stored by Duda on our behalf and delivered to and retained in our business email account.

We remain responsible for deciding how and why your personal information is used.

We do not sell personal information or pass your details to other businesses for their own marketing.

Information may be processed by necessary service providers, including our website platform, email provider and website support provider. Where needed, we may also share relevant information with people helping us fulfil your order or provide aftercare, professional advisers, or authorities where required by law. We limit this to information needed for the relevant purpose.

Duda, Google and other service providers may process information outside the UK. Where required, these transfers are protected through recognised adequacy arrangements or appropriate contractual safeguards. You can contact us for further information about the safeguards relevant to your information.

Further information is available in Duda’s Privacy Policy and Google’s Privacy Policy.

Retention and security

We use reasonable technical and organisational measures to protect personal information and restrict access to those who need it for their work.

We retain information only for as long as reasonably necessary. This depends on the purpose for which it was collected, whether an enquiry leads to work, any ongoing aftercare or guarantee requirements, and applicable legal, accounting or record-keeping obligations.

Enquiry records are reviewed and deleted when no longer needed. Customer and installation records may be retained longer where needed to support guarantees, resolve disputes or meet legal obligations.

External links

Our website contains links to other websites, including suppliers and social media platforms. If you follow these links, the information you provide to those websites is covered by their own privacy policies.

Your rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal information.
• Have inaccurate or incomplete information corrected.
• Request deletion or restriction of your information.
• Receive information you have provided in a structured, commonly used and machine-readable format, and request its transfer to another organisation where applicable.
• Withdraw consent where processing relies on consent.

You also have the right to object to processing based on our legitimate interests.

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights or ask a question about this policy, contact us using the details above.



You can also complain to the Information Commissioner’s Office if you are concerned about how your personal information has been handled.

Changes to this policy

We may update this privacy policy to reflect changes to our services, website or data protection requirements. The latest version will appear on this page, with the date of the most recent update shown above.